I make a lot of typos. And misspellings. I’ve been known on occasion to miss a letter here or there in someone’s name–a very bad mistake, and one that always stings when you see it in print. But, tell me this, how important is it? Take yesterday’s post, where I put “you’re magazines” in for “your magazines,” now corrected. In the previous post, “poweful” instead of “powerful.” I could go on.
I think there are three kinds of magazines in this regard:
1. The Perfect: The New Yorker comes to mind. There are few of these guys. The NEVER make mistakes, and when they do, you hear about it (see the Wikipedia scandal).
2. Mostly Everyone Else: The group consists of mostly everyone else. They make mistakes occasionally, but they are generally professional, and mistake-free.
3. The Skimpers: I can’t think of any because they don’t last long. We all know why being vigilant about small errors is so important: if you slip into skimp-land, you may not make it out alive.
The truth is, humanity, especially consumers of specialized business information, will put up with the “mostly everyone else” category. (And thank god for that.) Why? For one, as long as they get the information they need, the presence of tiny errors–to an extent–is tolerated. But, it’s mostly because most people aren’t expert writers or designers. They are so in awe of what we in the industry can do in print–writing, editing, thinking analytically and in an organized fashion–that they do not have a strong frame of reference from which to criticize.
HOWEVER, and here is my main point, this is not true in the face-to-face side of the industry. At your events, everything must be perfect, and there is no middle ground: It’s either perfect, or it’s not. Why is perfection so important here in comparison to print? Don’t attendees mostly care about doing business, making conections, and gaining knowledge?
Yes, they are. And, frankly, if you deliver good value to them, you can probably afford not to be perfect. But they will remember your imperfection, and tiny errors could make them decline your invite to attend or sponsor next year. Why?
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